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GENERAL CONDITIONS


These general conditions of sale are applied ton each order made on the website www.characterstation.com.


Article 1: Fields of Application and Modification of the General Conditions of Sale

These general conditions of sale are applied ton each order made on the website www.characterstation.com.

CharacterStation.com keeps the possibility of adapting or modifying at any time the general conditions of sale. In case of modification, the general conditions of sale will be in agreement with the day of the order for each one.


Article 2:  Availability of products

Our products offers and prices are valid according with stocks availability. 

Article en Pre-order:
The delivery date is posted on the product form on the website www.characterstation.com.

The pre-order gives you the possibility of buying and then to reserve your product in advance. You will pay it cheaper and you are certain to have it from its release.


Our suppliers can change at any time the date of release of the product and that it is why we cannot guarantee exactly the delivery date. All the products ordered with your article in pre-order will be also delivered at this date.


Article 3:  Orders validation and electronic signature
Every order form signed by the consumer by " double click " establishes an irrevocable acceptance which can be questioned only in the limits planned in the general conditions of sale. The "double click" associated with the procedure of authentication and not rejection and with the protection of the integrity of messages constitutes an electronic signature. This electronic signature has value between the parts in the same way as a handwritten signature.  

Article 4: Prices
CharacterStation.com keeps the right to modify its prices at any time but will apply the price indicated at the date of your order, depending of the availability at this date.


Article 5: Terms of payment and Security
- Terms of payment.

You can pay by bank or Poste transfer:
 

 

CharacterSation

Rue Dizerens 14

1205 Genève

Poste account: 12-292416-5
 

IBAN CH92 0900 0000 1229 2416 5

Bank
Swiss Post - PostFinance

Nordring 8
3030 Bern Suisse

SWIFT Code : POFICHBEXXX
Clearing N° : 09000
 


Your order will be reserved during 7 days. After this deadline, without reception of your transfer, your order will be cancelled.

The order will only be treated after reception of your payment on our account.

By credit card: The data of your credit card are coded thanks to the protocol SSL (Secure Socket Layer) and never stay on the network. The payment is directly made with the bank. CharacterStation does not have any account access, and does not keep them on its servers. That is why they are always asked in every new transaction on our site. The payment is made on the banking server secured by our partner PostFinance, No banking information concerning you is recorded on the website of CharacterStation.com. The credit card payment is perfectly secured; your order will be recorded and validated from the acceptance of the payment by the bank. Your order will be validated by our banking partner and the sum accorded with the order will be taken.

Clause of property reserve: products remain the property of CharacterStation.com until the complete collection of the order. 

No-payment: CharacterStation keeps the right to refuse to make a delivery or to consider an order from a customer who would not have paid totally or partially a previous order or with whom there would be a problem of payment.

Article 5.1: Security and encryption

We will protect your personal data against risks associated with data processing. For this purpose we maintain appropriate, state-of-the-art technical and organizational measures.

Our security server software (secure sockets layer – SSL) will encrypt all of your personal data, such as your name, address, and credit card number. Such information cannot be viewed by unauthorized third parties during transmission via the Internet. Our security server software (secure socket layers – SSL) will encrypt data you enter so that they can be securely transferred via the Internet.

Article 6: Modalities of delivery and delivery deadlines

Generalities:
-
We deliver all over the world (without exception).

- The products are delivered to the address you mentioned on your order

- We use Poste services

- All our parcels are delivered with signature

Expenses of preparation and expedition:

Switzerland: 9.50 CHF

Europe: 25.00 CHF

USA: 29.00 CHF


The price includes all the expenses; however it is possible that the customs of your country take taxes of importation or others. These taxes are not under the responsibility of CharcterStation.com

Deadline of expedition: the orders are sent 3 days after reception of the payment.

The deadlines can be delayed of 48 hours if CharacterStation participate in an event. 

Deadline of expedition:  the indicated delivery deadlines are approximate, they can vary according to the country of destination, CharacterStation cannot be held responsible.

Area – approx. deadline:
Switzerland 3 days
Europe 7 to 15 days
USA 12 to 20 days

Modality of delivery: all parcels are delivered by the mail delivery services with signature.

Article 7: Responsibilities
In case of not delivery of an order or a part of an order, you have 1 month maximum (from the date of the departure of our warehouses) to protest. Beyond this deadline, we will not accept any complaint.


Article 8: Right of retraction

The consumer has a deadline of 7 working days from the delivery date of the order, to return any article not suiting him/her and to ask for the exchange or the refund, without penalty, with the exception of the return expenses.

Before returning the parcel, you must have received a code of confirmation.

The product will have to be return in good condition, in its original packing and not used.


In sales period: the sale articles on the website will not be taken back and exchanged.


Procedure of return:

You have a deadline of 7 days from the reception of your parcel to communicate our customer services your wish to return the product and a deadline of 15 days to return the product.


To make a return:
A request to our customer services must be made to attribute you a number of return.

This request can be made by e-mail: info@characterstation.com

- In case of a retraction you will pay the return expenses

 - Return expenses for a product declared not ok or defective in the delivery, will be paid by CharacterStation.com basing itself on the method of dispatch of origin. If 9.50 CHF of preparation and expedition expenses are mentioned on your invoice, they will also be paid by CharacterStation.com

- The right of return will be only accept for the complete products, in their original state, with a copy of the purchase invoice and a picture joining all the products of the order. Incomplete and damaged returned articles or made dirty by the customer will not be accepted and taken back.

- After receiving and validating the return of the parcel, we will make an exchange, a credit note or a refund with a deadline of 10 days according to your choice.

Article 9: Clauses of the law "Computing and liberty"

At any time, you have a right of access, modification, rectification and abolition of the data which concern you.

 

Article 10: GDPR

Characterstation.com is committed to:

Never transfer your data outside of our data centres.

Implement high-security standards and maintain continuous improvement processes to provide you with a high level of security in our services.

Notify you as soon as possible in the event of a violation of your data.

Be transparent when we use subcontractors that could process your data.

Maintain and develop our physical security measures to prevent access to the infrastructures on which your data are stored by unauthorised persons.

Be exemplary in terms of reactivity for security updates on the systems we manage.

Article 11: Confidentiality policy

Commitment to the confidentiality of your personal data

Characterstation.com collects as little information as possible about you. In order to be able to deliver your order, guarantee the security of your data or collect your opinion on specific pages, it may nevertheless happen that we require some personal information.


Characterstation.com treats your personal data with care and ensures that your private life is protected. Here are our three commitments regarding the confidentiality of your personal data:

Usage limited as much as possible
We never share your personal data with third parties without good reason.

Responsible processing
We protect and treat your personal information as if it were our own.

Transparent use
We use your personal information solely for the purposes described below.

What personal data does Characterstation.com save?

Name address and place of residence
Electronic address
Telephone number
Connection details and customer number
IP address
Your use of our Internet site

The details mentioned above in combination with cookies let us see how you use our website and our services, and what your interests are. That enables us to improve our site, our services and the targeting of our advertising.

Article 12: Policy on the use of cookies

What is a cookie?

Cookies are temporary text files stored on your computer, tablet or smartphone when you visit our website. Thanks to the information contained in these files, you can for example, automatically connect to your Characterstation.com account, and the contents of your basket will be memorised. We also use cookies to understand how you use our site to continually improve our performance. The content of cookies may vary and so we use four variants: analytics, functional, performance and tracking cookies.

Functional cookies let us store your preferences and automatically connect you to our website. They improve your experience and facilitate using our services.

erformance cookies and conversion pixels measure the performance of our advertisements. They also enable us to calculate the exact commission for the partners who promote our services.

At Characterstation.com, our core mission is to improve our site and our services based on your preferences and your needs. Using analytic cookies, we collect information on the use of our site see what information you find useful or superfluous.

Tracking cookies help us understand if you are interested in one of our products. We can then show you special offers of interest to you during your browsing.

By continuing your browsing on this site, you agree to the use of Cookies which guarantee its proper functioning.

If you have any questions, please contact us info@characterstation.com

Article 13: Company’s address and contact

By mail :
CharacterStation 
Case Postale 493
1211 Genève 4 – Switzerland


By telephone: 022/320.47.04

By e-mailinfo@characterstation.com

Shop CharacterStation - Toome
Rue de Grenus 1
1201 Genève 

(Do not send mails to this address)

Office :

Mazzei, CharacterStation.com (Company name)
Rue Dizerens 14

1205 Genève