VIP Services — CharacterStation Geneva

CharacterStation Geneva offers a range of exclusive services for discerning clients. Each experience is designed to be personalized, discreet, and entirely flexible — whether you’re visiting, on business, or residing in Geneva.

We regularly collaborate with clients from the Emirates, private collectors, luxury concierges, and international guests. Our boutique blends street culture, art, pop style, and alternative luxury.

Our Exclusive Services

• WhatsApp Express – Direct order and hotel delivery within Geneva.
• Private Home Delivery – Personalized, discreet service.
• Private Appointment / Boutique Privatization – Full access to the boutique, on your own schedule.
• Custom Gift Boxes – Tailor-made selections, validated by photo before delivery.
• Store Closure During Opening Hours – Available upon request, hourly rate with redeemable store credit.
• VIP Translation Service – Interpreter available (all languages, separately billed).
• Personal Shopping Assistance – Dedicated accompaniment for the entire duration of your visit.

All our services are confidential, discreet, and prepaid. Clients benefit from total anonymity — no name is ever required. For hotel deliveries, a room number is sufficient.

Exclusive Boutique Closure (During Normal Opening Hours)

It is possible to privatize the boutique during regular opening hours. The service is billed at 120 CHF per hour (minimum 2 hours), fully deductible upon purchase made during the session.

If no purchase is made, the amount is converted into a store credit valid during regular business hours. This credit does not grant access to another private session.

➤ Cancellation: possible at any time, no refund. A store credit of the same value is issued, valid for 6 months.

➤ Schedule changes: possible depending on availability. Please inform our team at least 24 hours in advance. Last-minute changes are considered case by case, especially if involving translators or external partners.

If the session cannot be rescheduled within the client’s stay, the amount can be converted into an online store credit for international shipping.

General Terms for VIP Services

• Prepaid Services Only – No service begins before payment confirmation.
• Boutique Locked During Visit – No external entry allowed.
• Discreet Presence – Our team remains available but unobtrusive.
• Champagne, Beverages, Ambiance – On request, additional cost.
• Professional Interpreter – All languages available on request (partnered specialist).
• Personal Accompaniment in Geneva – Available for extended private shopping sessions.

FAQ – CharacterStation Geneva VIP Services

🔒 Do you offer complete discretion?
Yes. No personal information is required. For hotel deliveries, a room number is sufficient. The boutique is fully privatized and locked during your visit to ensure absolute privacy.

⏰ Can I book a private visit during normal opening hours?
Yes, the store can be temporarily closed to the public upon request. The rate is 120 CHF per hour (minimum 2 hours), deductible from any purchase. If no purchase is made, an equivalent store credit is provided.

💳 How do payments and cancellations work?
All services must be paid in advance. In case of cancellation, no refund is issued — instead, a store credit of the same value is provided, valid for 6 months. Schedule changes are possible upon availability (24h notice recommended).

🌍 What if I leave Geneva before the new proposed date?
We can convert the amount into a credit usable on our website for an international order and shipment.

🍾 What comfort options are available?
We remain discreet yet available whenever needed. Maximum 4 guests per private session (ideally 1 or 2 for smooth circulation).

🇨🇭 CharacterStation Geneva — Pop Culture & Street-Luxury Boutique. Over 5000 products, confidential service, and personalized experiences for exclusive clients in Geneva.