Privacy Policy

CharacterStation.com is committed to protecting your privacy and handling your personal data in accordance with the Swiss Federal Data Protection Act (FADP) and the General Data Protection Regulation (GDPR).

1. Personal Data Collected

We only collect information strictly necessary to process your orders and improve your shopping experience:

• First and last name
• Postal address
• Email address
• Phone number
• Login information (customer ID, encrypted password)
• IP address and browsing behavior

2. Purpose of Use

Your data is used exclusively for the following purposes:

• Processing and delivering your orders
• Managing your customer account
• Responding to contact or support requests
• Improving our website and services (statistical analysis)
• Preventing fraud and unauthorized use

3. Data Sharing

We never sell your personal data. It may be shared with our technical partners (hosting providers, payment processors, delivery services) solely for operational purposes. All partners comply with applicable data protection laws.

4. Data Retention

Your data is kept only as long as necessary to fulfill the purposes outlined above, unless a longer retention period is required by law (e.g., tax or accounting obligations).

5. Cookies

We use cookies to improve user experience, analyze traffic, and personalize content. You can manage your cookie preferences directly in your browser settings.

6. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or disclosure.

7. Your Rights

Under applicable law, you have the right to access, correct, delete, or object to the use of your personal data. You can contact us at info@characterstation.com for any related request.

Last updated: November 7, 2025